Nearly 30% of callers who ask for the sales department never speak with a sales rep
Customers call your store because they cant get an answer from their Digital Assistant. Zenith has built for this. Allow service appointments and lease questions to be answered by your new bot!
Every customer initiative contains an element of the phone. CallCandidate finds applicants with a preference for the phone and our bot Zenni interviews applicants on a phone call. This means less time for dealers and better applicants.
Zenith Dealer Solutions profiled hundreds of dealers' top phone performers to created CallCandidate. Every applicant falls into one of Green-Yellow-Red buckets based on both their preference for working on the phone and their natural phone skills. Hire Green to enhance #CallerCX and #EmployeeCX.
Zenith Dealer Solutions Suite
Zenith Dealer Solutions provides me with a unique view inside of our dealerships' phone calls. Never before have I had this type of measurement and Singleton Marine is taking advantage of it. Missed calls and missed opportunities are a thing of the past.
Evan Davis, Singleton Marine